Shipping policy

At PrimeFlex, we are committed to delivering high-quality gym accessories to customers across the United States quickly, safely, and efficiently. Please review our shipping policy below for details about order processing, shipping methods, delivery times, and tracking information.

Order processing

• All orders are processed within 1–2 business days after payment is successfully received.

• Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

• During high-demand periods, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping methods and delivery times

Shipping coverage

PrimeFlex currently ships to addresses within the United States, including all 50 states. At this time, we do not offer international shipping.

Shipping rates

Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping method of your order. Free standard shipping may be available on eligible orders, as indicated during checkout.

Order tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package. Tracking information may take up to 24–48 hours to become active after shipment.

Shipping delays

While we strive to meet the estimated delivery times listed above, delivery dates are not guaranteed. Delays may occur due to:

• Severe weather conditions

• Carrier delays or high shipping volume

• Holidays or peak shopping seasons

• Incorrect or incomplete shipping addresses

If your order is delayed, please contact our customer support team and we will assist you in tracking your shipment.

Incorrect shipping information

Customers are responsible for providing accurate and complete shipping information at checkout. PrimeFlex is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.

Lost or damaged packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of the delivery date. Include your order number and any relevant photos so we can investigate the issue and provide an appropriate resolution.